Happy Hump Day, WG2E-Land!
Yesterday, I woke-up to the following email from Amazon KDP:
Attention Required: B005HEEZXC Lip Glock Ticket 11359461
Dear Publisher,
During a quality assurance review of your title,
we have found the following issue(s):
Typo/formatting issues exist that may have been caused by an Optical Character Recognition (OCR) problem.
For example, ol’ is spelled as ‘ole – Locations 62, 75 etc.
There are hyphens, underscores or other unreadable characters within your title – Locations 179, 185 etc.
The word “my” is capitalized at certain locations – 95 etc.
Please look for the same kind of errors throughout and make the necessary corrections to the title before republishing it.
If you have further questions, you may write to us by visiting this page:
Please be sure to reference your ticket number when contacting us.
Best regards,
Amazon KDP
Amazon.com
Your feedback is helping us build Earth’s Most Customer-Centric Company.
Okay…so first…I looked-up each issue they mentioned…and very quickly realized none of them were actual errors!
I needed “Help” with my Help Ticket! LOL!!!
It seemed as if whatever program they’re using for QC cannot “read” certain things – for example, Southern dialects, advanced grammatical tools like the en dash , and words used as a name or proper noun.
Here’s what I mean by that…straight from the letter I emailed to Amazon, using their form, in response to their ticketed items:
Please fill in the following information:
ASIN or name of book:Lip Glock ASIN B005HEEZXC
Good Mornin’, KDP!
D. D. Scott here!
I reviewed your ticket #11359461, but am a little baffled because none of the items are actual errors. Here’s the scoop:
You said:
During a quality assurance review of your title, we have found the following issue(s): Typo/formatting issues exist that may have been caused by an Optical Character Recognition (OCR) problem. For example, ol’ is spelled as ‘ole – Locations 62, 75 etc. There are hyphens, underscores or other unreadable characters within your title – Locations 179, 185 etc. The word “my” is capitalized at certain locations – 95 etc. Please look for the same kind of errors throughout and make the necessary corrections to the title before republishing it.
But…here’s the breakdown of each issue:
1. ‘ole is the correct spelling for the Southern dialect form of “good old” which is “good ‘ole”
2. The unreadable characters are perhaps my use of the “en dash” which is grammatically correct when used in conjunctive phrases such as I did here…”prince-slash-fiance” or “lantern-style sconces”
3. “my” is capitalized where it is because it’s in quoted conversation and used as a proper noun name…”All minor details you’ll soon be over, My Princess,” Granny said…”
Could it be that the program you’re using doesn’t recognize these formations?
I would like to leave them as is. Is that a problem?
What are my options?
You’re not telling me I have to make these changes or my book will be taken down…are you?
Thanks so much for your help! — D. D. Scott
Several things really bothered me about this Attention Required Ticket:
1. None of these were actual errors
2. What prompts these tickets?
***Note: I know it can’t be less than stellar reviews, because Lip Glock has straight (6) 5-Stars and (1) 4-Star.
3. Even if these were grammatical errors, which they’re not, none of these items would have anything to do with the actual “quality” of the reading experience for a reader.
Not only did I of course respond to Amazon KDP, but I also emailed my Go-To Format Guy Rob Siders of 52 Novels to get his take on this puzzle.
I’m still waiting for answers from all the above but wanted to start a conversation about this issue here at The WG2E.
This is one of those quirky-crazy moments in the Indie Epub Journey when we can all help each other with what we know and have experienced.
It’s Your Turn, WG2E-Land: Have any of you received these Tickets? If so, for what kinds of issues? Have you been able to resolve the issues? And if so, how did you do it?
The Best of The WG2E Ticket Wishes — D. D. Scott
P.S. Update as of 9/21 5:00 AM…Just got this from Amazon KDP…and aha…the nasty peeps have struck again…right after I hit 43 Amazon Bestseller Lists and am selling 2000+ books per week…go figure!!! LOL! Check out Amazon’s superfab answer:
Hello,
Thank you for providing more information on your usage of hyphens and en dashes throughout your book.
It appears that a customer had complained of finding it difficult to read your title due to too many hyphenations and other punctuation errors.
Therefore, we had sent you that email. However, rest assured that your title “Lip Glock” will continue to remain available for sale in the Kindle Store.
Thanks for using Amazon KDP.
***Note from D. D.: This “customer” must have complained anonymously because I don’t even have a negative review on this title. Interesting…
This is not the first time I’ve heard KDP sending out these emails. And with the others, the so-called (oops, can I use an en dash) were not errors at all. Some of them were stylistic choices, such as the Oxford comma, and some were slang. It seems like whatever or whoever they are using to send out these ridiculous emails aren’t checking these “errors” properly, which is pretty scary!
I’ve heard the same, Sibel…actually I think from the superfab Bufo Calvin of I Love My Kindle.
But check out the superfab response I got from Amazon…I just updated my post above…
It appears this is the latest tactic of the Nasty Peeps/Reviewers.
Oh…my…goodness. That just burns my biscuits, D.D. I say we just all keep working together, raise everyone’s sales, and kick ‘em where it hurts the most: THEIR WALLET!
This just makes me more determined to make inclusive indie marketing work. Individually, our networks aren’t that intimidating, but put us all together sending out a uniformed message, and watch out!
It “burned my biscuits” too, Elizabeth! Luuuvvv that saying, btw! LOL!
But again, thankfully, Amazon was on it and recognized the truth. Yayyyys all-around for that!!!
This is the thread on KB: http://www.kindleboards.com/index.php/topic,84700.msg1335809.html#msg1335809
Thanks, Super S! I was looking for a thread on this yesterday and couldn’t find one.
U rock!!!
Intersting stuff, DD.
If these are just friendly advice notifications that can be acted on or ignored as appropriate then probably this is a good move.
Amazon does not want to earn a reputation as the junk-yard for badly written / badly formatted ebooks. If this helps authors who do have issues to help improve a product then all well and good. A minor inconvenience to the rest of us.
I guess it all depends on how they respond to the assertion that all is as the author intended.
Keep us informed of developments!
Check out Amazon KDP’s wonderful response above…it appears this is the latest tactic of Nasty Reviewers. Although, now they can complain to Amazon directly and anonymously…nice! LOL!
This book has all 5-Stars (6 of ‘em) and one 4-Star and 723 sales in its first month!!! And is on seven different bestseller lists…LOL!
The Nasty Peeps are gettin’ even more Nasty.
Thankfully, Amazon sees right through them…but is required to let you know they got the complaint.
Cheers to Amazon!!!
This is crazy! BUT if they want to start to edit my novels, I’m all for it;) Keep us informed!
I just posted the results, Super T…check out my P.S. above…it’s the latest tactic of the Nasty Reviewers…now they can email and/or contact Amazon directly without leaving a nasty review.
Thankfully, though, Amazon recognizes sabotage when they see it.
Go, Amazon, Go!!!
Hey DD,
I’ve heard of quite a few self-publishers getting these emails.
And in most cases, like with you and the thread that Sibel linked to, Amazon were dead wrong. If Amazon is going to get into the business of pulling books from sale for “editing” mistakes, then they should hire some professionals who know what they are talking about, because even the worst editor would know that your “errors” were nothing of the sort.
Now, don’t get me wrong, I applaud Amazon’s customer focus, and I’m happy to see that they are willing to take pro-active steps to deal with customer complaints. However, they should also be aware of the possibility of maliciously motivated complaints and only act on them anyway when there is substance to them.
At the moment, it doesn’t sound like the affected writers are that badly off – the books remain on sale – but I’m sure it’s a real time waster. In the past, they have pulled books from sale for this very reason. They seem to be taking a lighter approach now, but they also seem to have ramped up this whole “program”. If they start highlighting books for spurious reasons such as these AND pulling them from sale, then we could have a real mess on our hands – one that is ripe for exploitation by nefarious competitors.
Dave
Good Mornin’, Dave!
Exactly what you said right here:
“I applaud Amazon’s customer focus, and I’m happy to see that they are willing to take pro-active steps to deal with customer complaints. However, they should also be aware of the possibility of maliciously motivated complaints and only act on them anyway when there is substance to them.”
It seems Amazon would save both time and money investigating these complaints first. We, as Indie Epub Authors, are Amazon customers too. And they are costing themselves time and money and us too by giving these nasty, non-factual complaints this much attention.
Anyone who know anything about grammar should have read the three “issues” presented to me and realized, there were no issues.
One other issue from a long-time editor: editors can and do disagree. (Cap following colon? Or not?) For example, the serial comma has been in—and out—of style over the years. (em dashes, anyone?) My backlist books published by lightweights like Random House and Simon & Schuster drop the final comma.
Depends on which editor, which era, which style sheet is being used so just hiring professional editors isn’t really going to solve this problem. My own thought is that a consistent style throughout a manuscript/book is most helpful to providing clarity for the reader whatever the specific decisions on usage.
And what about slang? Colloquialisms?
Consistency is the key.
Great points, Ruth!
It sooo matters which style sheet an editor (or house) prefers. And cheers to reviewing the “consistent style” throughout the manuscript. Right-on.
And yes, it definitely appears Amazon has nothing in place for dialect, slang, colloquialisms, etc. Especially, Southern-speak! LOL!!!
Exactly that!
DD, Just read your update with the reply from KDP and am happy that’s their response. I would imagine there are more to come for authors, though. Some readers complain about wrong grammar when it’s more a stylistic choice or house guide (with big pubs). And slang is a massive issue, too. Especially the difference between Brit and USA words. I’d hate to see authors getting these emails in those circumstances.
Another one of our WG2E Peeps and I were just talking about this very thing, Sibel…check out Robert’s comment and my reply below…
I even used the UK as an example…I would never be qualified to look at these issues from the UK language-base.
Hell, obviously, we can’t all decide even in our language here in the States. And I suspect it’s the same for y’all in the UK too! LOL!!!
Hey Ruth,
While you are correct in noting that different organizations and editors will use different style sheets, any editor worth their salt will know that a serial comma is a style choice and not objectively correct or incorrect (same goes for em-dashes and so on). And they would also know the difference between dialect and a typo.
I think Amazon can do better here. And I’m not really sure they want to get into the editing game.
Dave
I have not, but I’ve found typos in my file. So I’m working today to do one…last…passover to fix them. Then I’m just going to let it be and move on to my next book. I really hope CANCELLED does well so I can afford to outsource an editing round.
I wonder if they are only checking files that reach a certain sales threshold, or authors included in the Indie store..
9 out of 10 books I buy are Indie. I get the feeling that most people on this blog are of that mindset. Move on to your next book, Elizabeth … I’ll be buying CANCELLED!
Thanks C Carlquist!
That means a great deal to me. 
I hope it makes you laugh as much as writing it made me chuckle!
I think you nailed it right here, Elizabeth:
“I wonder if they are only checking files that reach a certain sales threshold, or authors included in the Indie store.”
I do NOT think it’s a coincidence that I got this after I’m now selling 2000+ books per week and have made over 43 bestseller lists – Amazon, Nook, and iPad included.
I’ve just gone through another what I call “Hit Week” last week where I got at least 6, that I saw, 1-Star and 2-Star reviews all saying the normal BS Indie-bashing rhetoric.
Whatever!!! LOL!!! Onwards and Upwards!!!
EXACTLY! Onwards and upwards. They can only steal our joy if we let ‘em. I’m small potatoes, but I woke up to two sales this morning. And I didn’t have to get approval from anyone in NY to do that.
I’m sure there was very similar back lash to the printing press. And it’s not like our books traumatize anyone, it’s just selfishness and greed on the part of the haters. But in the end, it will be them upset when in ten years, the ONLY way to publish is to D-I-Y or the traditional publishing companies will push even more work onto the author for marketing and promotion and they won’t have a clue what to do.
Congrats on your two sales, Elizabeth! That’s terrific!!!
And here’s a wee bit on putting those two sales overnight into perspective:
I used to run into my DH and I’s bathroom every morning, while he was showering, and say “woohoo…we sold two more last night” or “many mornings…just one last night” or “nothing last night”. That was just…1 year ago! Now, fast-forward a year, and now I run in there and say “OMG! We sold 350 last night!!!”.
Now then…ask yourself, what will we all be sayin’ next year at this time?
And no, it doesn’t have to be in your bathroom, while your significant other is showering…LOL!
But that’s the best time because the spouse is a captive audience! *giggles*
(On a more serious note, being a member of the Quality Assurance team at an ISO 9001 certified company, I wonder what their customer complaint handling system is like…)
Great point, Cathryn! LOL!!!
One of the large manufacturing companies I was once the HR Mgr for was an ISO and QS certified company…sooo hear ya on that question.
I received the same kind of ticket too. And, the mistakes pointed out are not mistakes. Out of 221 eBooks ordered in August only 1 was returned.
The book has been in the top twenty for its genre almost since its release date May 23rd, 2011.
I have not received a response back yet. And yes, my book was professionally edited.
Thanks sooo much for sharing this, Lisa!
This is exactly why I brought-up this experience…I just knew there were tons more of us out there getting the same tickets, and had a hunch it was fellow bestsellers too!
I’ve had 0 returns on the book in question.
And yes, all my books have been professionally edited too.
Interesting stuff here, D.D. Glad that you received a comment fairly quick from Amazon, & hope the “nasties” will mind their own business, & let the authors take care of theirs.
I was very impressed and thankful for Amazon’s quick response to my concerns, Jeanne!
They are on it! And I do believe they will fine-tune how they’re handling “the nasties” in the near future.
It’s amazing to me that Amazon would take just 1 complaint so seriously. Maybe they should have a higher threshold before threatening to pull a book and make the author correct it.
I’m all for high quality indie books, but this seems over the top.
Also, D.D., I’m so glad to hear your soaring sales numbers. You go, girl!
The interesting thing to note already, Debra, is that, from what I’ve been reading on various threads, Amazon used to threaten to pull the book and give you two weeks to make corrections.
They never did that to me, and it seems they were just saying “hey, we got this complaint…what’s your take on it”. But, they never gave it enough validity to threaten to pull my book. Yayyy!!!
I do think they need to make their letter to author’s more clear on what these tickets are based on and whether or not your book is in jeopardy or not…or, they’re just letting you know they received the complaint.
Now then…the next step I’d like to see is Amazon not even bothering with these kind of baseless, Indie-bashing complaints. When there’s no merit, why bother?
And thanks bunches for the sales shout-out too, Debra!
I’m over the moon to be reaching sooo many superfab new readers!!!
Another reader with burning biscuits here! Glad it is cleared up. D.D.
I have to ditto what Ruth said. When Berkley/Penguin did my books they made stylistic changes that were just a matter of House style, which varies from one imprint to the next depending on which Style Manual they choose to follow. But it doesn’t mean one is correct and the other not.
And as to attacking slang and colloquialisms — any chick lit writer would be in trouble. Not to mention the likes of Elmore Leonard or Mark Twain.
LOL, Alicia…and I’d be tickled to hang with good ‘ole Leonard and Twain any day!!!
House Style does indeed play into this…and needs to be an important element in Amazon’s response to these types of issues.
To me, they need to accept there are several versions of “correct” and not act on these issues. It’s a waste of resources and energy.
I guess I’ve spent too much time in giant, world corporate companies to find anything to get upset over here. Amazon has to set up guidelines for everything they do to allow for all variations in writing, style, and author personality. The fact that a company this size would respond ot one comment/complaint is amazing and I’m all for it and suggest authors toughen up and take ‘the slings and arrows of outragous fortune’. The fact that they then responded directly to you concerning your response D. D., shows an attention that is missing in much of corporate America these days.
How did what was said in their email jump to having your book pulled? I didn’t ready anything like there to suggest that. And responding with questions seemed that natural thing to do without any huffiness necessary.
But then, I’m very used to reading, writing, and responding to complaint letters, as well as responding to answers to complaint letters, so I found nothing in these correspondences to even make me lift an eyebrow.
Patg
You’re right, Patg, there was nothing in Amazon’s letter saying they would pull my book…but the letter was quite vague as you can see above…
Were they saying it was up to me to make the choice whether or not to change the reported issues?
Not sooo much…they implied I should make these changes, and that they believed they were errors, when they said:
“Please look for the same kind of errors throughout and make the necessary corrections to the title before republishing it.”
They needed to clarify their position…and explain to me the basis for their concerns…which they did…and as I’ve said, I’m thrilled with how they handled it…except, I don’t agree when these are stylistic issues that they should be considered “errors”.
One more point, Patg…I also come from giant corporate America…in fact, I used to work for one of the Big Six Pubs…
If they got one of these complaints, they’d all be laughing about it over Happy Hour, not sending their authors notes to consider changing it, based on one reader’s stylistic issues.
I wrote a syndicated column for 13 years. An editor once told me that if you want 500 letters to the editor write on something controversial. If you want 5000, make a spelling error.
Because my column ran in more American papers than Canadian I wrote using Webster’s spelling (color, favor, neighbor, etc.) I could count on several letters a month from Canadians criticizing my spelling. (Often retired English teachers.) I was apparently leading my fellow Canadians down the path to social decay for not using Oxford spelling (colour, favour, neighbour, etc.)I have gotten the same flack for my books.
I call these ‘get a freaking life letters.
Gordon
Great response, Gordon! That’s why you are one of my Comedy Kings!!!
Luuuv this:
“I call these ‘get a freaking life letters.”
When I was the crime reporter for a newspaper, that’s what my editors always told me too regarding the story vs the stylistic edits. LOL!!!
D.D., I received one of these “tickets” the other day, then launched the thread on Kindle Boards to ventilate about it.
The line from their message which you quoted, “make the necessary corrections to the title before republishing it,” clearly implies that your book has been UNpublished — which is enough to ruin your morning. Especially when combined with the fact that when you go to your Author Central page, you find that your book has been put into “Draft” status.
For most of yesterday, I was trying to determine for certain whether my novel, HUNTER, had been taken off-sale. It wasn’t, but nothing the email implied otherwise. Nor is there any way to reach KDP by phone to clarify such matters. After waiting a long time, I finally got a reply, somewhat similar to yours, from someone with a name that suggested he was from Southeast Asia. I suspect strongly that these responses are outsourced to a “customer service” center somewhere in Lower Blavaristan, to poor slobs for whom English is a second language, and American idioms are unknown except for translated movie dialogue.
Altogether, an incredibly stupid arrangement. And as has been pointed out, this is being driven by customer complaints that are accepted at face value. You are guilty until proven innocent, often based solely on the claims of anti-Indie trolls, or cheapskates who read your book, then want a refund so that they can get it for free. Infuriating. Wasted much of my day yesterday.
The remedies for customer complaints should be to share them with the author BEFORE taking any action on the book, or telling the author (ex post facto) about “required changes” (words they used in their letter to me). And anyone policing English prose style and American idioms ought to be a highly proficient English-language expert, not some poor slob behind a computer screen in the Third World, for whom English is a second language.
I feel your pain, Robert.
I did NOT note the Draft status on my Author Central Page. I’ll have to go in and look at that. And what does that mean anyway? You can upload a draft to KDP – that is also a live download? I don’t get that…
I did note that my book remained for sale during this entire process.
And I will admit that I also received all my correspondence from what I would consider to be very nice people, but from perhaps Southern Asia as well, just based on their names. And, like you, I am concerned whether or not they would have the kind of command of the English language – and all its dialects and colloquialisms.
For example, I would never be qualified to look at these kinds of issues just for Kindle UK Authors even…because there are nuances in every language that obviously not even those of us from the same country can agree on, let alone between countries.
This post and thread are enlightening. I’m so glad to get the warning that this is likely to happen to a book that is selling well. I’m sure these “complaints” are coming from the same people who leave generic one star reviews on indie books saying they are “riddled with spelling and grammar errors” while making it obvious they’ve never read the book.
This also explains a discussion I recently had with my editor at a small press. He had “corrected” some dialect and removed some en dashes and hyphens. He said if I went with the changes, the book would have fewer problems in the upload process. Obviously he’s aware that Amazon software gets skittish around those two things. I agreed to allow the changes. We’ll see what happens when/if the book goes live. (Amazon’s delaying it because they want to see our contract, because the book was previously published. I can see their point on that.)
Thanks for another great post. I learn so much here!
U betchya, Anne!
And I had no problem whatsoever uploading the book to Amazon…and I use a ton of en dashes in all my books and have never heard a peep outuv ‘em until this week, now that I’m selling over 2000+ copies per week all together. And on just this book, which has nothing but 5-Star Reviews (and no, LOL, those are not from just my “family” and “friends”) and one 4-Star! LOL!
Speaking of thanks for sharing…wow…I didn’t know about Amazon delaying books because they’d been previously published.
So…are they just wanting to make sure you have the rights back then or that the new small press you’re with has the rights? Did you just have to send-in your reversion of rights notice? Followed by your new contract?
Glad I stumbled upon this. I’m getting ready to upload my first ebook and now wonder if some of my “Brooklynese” dialogue will be “flagged.” I’m curious if they’ll also complain that I’m using capital letters when typing “The Pig” which I’m using as a name. And what’s this about –’s ? Do I have to remove them all???? Sheesh, and I thought writing and editing the book was the hard part…
Great questions, Elena!
Here’s my perspective…
I think this is really a by-product of Indie Epub-bashing issues – or a new technique, if you will – being used by the bashers to try and stop Indie Epub Books that are selling very well on Amazon and thus taking TradiPub real estate.
Once you’re book is up and available and your sales start rollin’-in and you begin hitting bestseller lists all over the place, then you’re an easier target for nasty reviewers and yes, you can expect all kinds of negative feedback.
But I would not worry about it, and just go for the gusto.
I got one of these tickets recently. I instantly went to Amazon to see if they had pulled my book but it was still there and selling. The funny thing is, it was for my 2nd book which, although it’s selling steadily, I hardly think 10-15 books a day is a threat to anyone. Strangely enough this was the book that was professionally edited.
I had no such ticket for my first book, which had several reviews griping about the editing. (I’ve since overhauled it and uploaded it).
I decided to ignore the ticket and so far my book is still for sale and nothing more has come of it.
I believe I was also the target of an indie-basher this week. He gave a scathing review but when you look at his reviews he only gives 1 & 2 stars out and they are all indie books. The only books he gives higher stars to are tradi-pubbed books. What makes me laugh is that he put “Why do people who get a book for free think they need to give a good review”
I would love to respond “Why do people read free books that are not targeted to them and then deem it neccessary to leave a scathing review when they don’t like it? Did you, being an adult male, seriously believe you would enjoy a young girl’s book about fairies ?!?!?!?!”
Crack me up, Alison…U Go, Girl…what you said right here is classic:
“I would love to respond “Why do people read free books that are not targeted to them and then deem it neccessary to leave a scathing review when they don’t like it? Did you, being an adult male, seriously believe you would enjoy a young girl’s book about fairies ?!?!?!?!”
That’s how I felt when some dude bashed my Bootscootin’ Books…the only other thing he had reviewed, prior to me, was GreenDay’s CD Collection.
I write chick lit, gone-country…set in CMT’s world…that’s a long-shot and super-stretch for a GreenDay, Punk-Rock Band Luuuvvvin’ Dude!!! LOL!!!
I know!!! It’s bloody ridiculous isn’t it? With this guy he had only reviewed one other book on amazon (an indie). The rest of his reviews were for electrical stuff. But I saw that he also left me the same review on Goodreads, so obviously I checked out his profile and all his reviews are so scathing and nasty unless they’re tradi pubbed.
Funny thing was, he gave me 2 stars on Amazon and 1 star on Goodreads. I mean, make your bloody mind up why don’t you! *grrr* can you tell my “biscuits are burning”? LOL!!
Burn, Baby, Burn…isn’t that a disco song?! LOL…Get ‘em, Alison!!!
Yep…just looked it up…The Bee Gees “Disco Inferno”…okay, yes, I used to have a Bee Gees lunchbox and was a huge fan!!!
Maybe he secretly did like the book but didn’t want any of his guy friends to know? *giggles*
Perfect explanation, Cathryn! LOL!
Too Funny LOL!
That is disturbing but I’m glad Amazon got back you and everything is okay. But oh the aggravation!!!!
It was a tad bit aggravating, Liz…for sure!
But at least Amazon was prompt in their response and reasonable…so I couldn’t ask for more there.
That said, I am concerned about their approach to dealing with these type of “complaints”.
Wow Dee Dee, I am mind boggled by this. And concerned too . . . I mean ALL books, indie and traditionally pubbed books are filled with what Amazon calls “typos” but often times they’re not typos, or as you mentioned, they are just words used in slang/ dialect what have you.
What really concerns me is that anyone can complain and Amazon can issue these tickets.
What you said right here, Lisa:
“What really concerns me is that anyone can complain and Amazon can issue these tickets.”
That is exactly my concern too…
Good grief it looks like Greek to me!
No worries, Lee…it seems like it’s all good now…LOL!!!
Just a wee little bump in the Indie Epub Journey…but thankfully, Amazon truly seems to “get” it and knows these complaints are baseless.
Now, hopefully, they’ll revamp how they deal with ‘em…
WOW. I’m sorry that I’m just reading this D.D. This is unbelievable. As your editor, I’m personally offended by the comments in that email. Do people have no shame? I’m so sorry you have to put up with that sort of sophomoric garbage.